Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
As a Field Service Technician you will troubleshoot and repair industry related products, perform calibrations and preventative maintenance duties, resolve first line customer service issues and accurately complete service reports in the city of Windsor and surrounding areas. You could also lead efforts to modernize, upgrade and convert customer existing equipment.
As a Field Service Technician you will:
* Troubleshoot and repair all Mettler Toledo products within the Business Group
* Perform system and equipment installations, calibrations and preventative maintenance duties as required
* Ensure customer uptime requirements are met and that PM work at assigned accounts are completed on time
* Complete system configuration and testing prior to delivery
* Provide technical solutions consultant and application support to the customer and the sales force
* Responsible for resolving first line customer complaints and invoicing problems
* Insure vehicle service and maintenance requirements are met
What You Need to Succeed
EDUCATIONAL and/or EXPERIENCE
* Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
* Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology market place.
* Must be willing to work overtime
* Ability to travel within Canada and the US
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
* $27- $30/hr
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.
More about this job
Responsibilities
Troubleshoot, repair, install, calibrate, and maintain Mettler Toledo industrial products and equipment, ensuring customer uptime and completing assigned preventive maintenance on schedule. Provide technical and application support, resolve first-line customer complaints and invoicing issues, complete service reports, and support equipment upgrades and conversions.
Requirements
A minimum two-year college diploma in engineering, electronics, instrumentation technology, or computer science is required, along with experience in technical support, troubleshooting, or installation in industrial electronics. Candidates must be willing to work overtime, travel within Canada and the United States, and be legally entitled to work in Canada.
Skills
- Troubleshooting
- Equipment Repair
- Calibration
- Preventive Maintenance
- System Installation
- System Configuration
- Equipment Testing
- Technical Support
- Customer Service
- Application Support
- Customer Complaint Resolution
- Technical Consulting
- Vehicle Maintenance
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Drug Coverage
- Vision Care
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Hiring contact email
jamie.anderson2@mt.com
Categories
- Engineering
- Trades
- Manufacturing
- Customer Service & Support
Keywords
- Industrial Electronics
- Engineering
- Electronics
- Instrumentation Technology
- Computer Science
- Technical Support
- Technical Troubleshooting
- Technical Installation
- Field Service
- Industrial Equipment
- Equipment Repair
- Calibration
- Preventive Maintenance
- System Installation
- System Configuration
- Equipment Testing
- Customer Uptime
- Application Support
- Technical Consulting
- Customer Service
- Customer Complaint Resolution
- Invoicing
- Equipment Upgrades
- Equipment Conversion
- Service Reports
- Vehicle Maintenance
- Weighing Instruments
