Bilingual Customer Service Representative
Travel Insurance, Remote Work
Start date: November 25, 2026
Join the travel assistance and insurance services sector for our client through a permanent hybrid work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.
What is in it for you:
- Permanent, full-time position.
- Rotating schedule of 32-40 hours per week, based on operational needs.
- Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
- Hours of operation may change based on operational needs.
- On-site training for the first 90 days.
- Afterward, a hybrid work model with 6 on-site days per month.
- 3 weeks of vacation to support a healthy work-life balance.
- Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.
- Retirement savings plan to support your long-term goals.
- Wellness program including access to a fitness facility, physical activities, and health-related seminars.
- Opportunities for career advancement and professional development.
- Financial assistance program for continuing education.
Responsibilities:
- Answer incoming client calls and provide professional and empathetic support.
- Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
- Open claim files and direct clients to the appropriate healthcare providers.
- Explain travel insurance coverage, including applicable exclusions and maximum limits.
- Authorize certain medical tests and coordinate required services when necessary.
- Assist clients throughout the claims process and ensure appropriate follow-ups.
- Document interactions and transactions in the claims management system.
- Collaborate with various departments to resolve client requests and complaints.
- Maintain a high level of customer service in a fast-paced, team-oriented environment.
What you will need to succeed:
- College diploma or equivalent.
- Experience in customer service, telecommunications, or claims assistance.
- Bilingual in English and French to assist clients in both languages.
- A third language will be considered an asset.
- Excellent communication skills and professionalism.
- Strong customer service orientation.
- Ability to work in a dynamic, team-based environment.
- Strong computer skills including Microsoft Office and Internet use.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
