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Report a city service issue through Windsor 311
Windsor, Ontario, Canada
Windsor, Ontario, Canada: Use Windsor 311 for municipal questions and requests. Phone staff are available weekdays, 8 a.m. to 4 p.m., excluding holidays. Online reque
Key information
Use Windsor 311 for municipal questions and requests. Phone staff are available weekdays, 8 a.m. to 4 p.m., excluding holidays. Online requests and the mobile app are available around the clock.
On this page
Choose the right channel
Dial 311 from Windsor or 519-255-2489 from outside the city. Email 311@citywindsor.ca is reviewed weekdays from 8 a.m. to 4 p.m., excluding holidays; the city aims to respond within three business days.
Online and app requests can be submitted 24 hours a day. This means the form is available, not that every service crew responds immediately. Live chat is available when the chat bubble is shown.
Requests listed by the city
The city’s popular request list covers dirty yards or alleys, park maintenance, tree maintenance, dead-animal removal, streetlights, road maintenance, graffiti, potholes, missed garbage and homelessness reports. Each has a linked request route on the official page.
For an emergency requiring police, fire or an ambulance, use 911. A municipal service form is not an emergency dispatch route.
Language, hearing access and follow-up
Telephone interpretation is offered in more than 200 languages. Bell relay users can type 711 for an operator or call 1-800-855-0511. The city also lists Cogeco IP relay for users with a valid Cogeco home phone number.
Valid contact information is needed when asking staff to follow up on a request’s status. The city monitors incoming interactions for quality control and collects request information for responding under its stated privacy notice.
Compare the key details
| Item | What to know |
|---|---|
| 311 in Windsor | Municipal questions and requests |
| Outside Windsor | 519-255-2489 |
| Phone hours | Weekdays 8 a.m. to 4 p.m., excluding holidays |
| Online and mobile app | Submissions available 24/7 |
| Email response aim | Within three business days |
| Emergency | 911 |
What to do next
- Identify the issue
Decide whether it is a municipal request or emergency.
- Choose a channel
Use the linked category, app, email or phone.
- Keep contact details available
Staff need valid details for status follow-up.
Useful questions and answers
Can I call 311 outside Windsor?
Use 519-255-2489 as the alternate and outside-city number.
Is the phone centre open all night?
No. Phone hours are weekdays 8 a.m. to 4 p.m., excluding holidays.
Can I submit an online request at night?
Yes. Online and mobile submission channels are available 24/7.
Does 24/7 submission mean immediate service?
No. The city lists form availability separately from staff and service hours.
How long does an email response take?
The city gives an aim of three business days, with email reviewed during weekday hours.
Can I ask for another language?
Yes. The phone service offers interpretation in more than 200 languages.
What hearing-access route is listed?
Bell relay through 711 or 1-800-855-0511, plus eligible Cogeco IP relay.
Can I report missed garbage through 311?
Yes. Missed garbage is one of the linked popular request categories.
Why must I provide contact details?
The city says valid details are needed for request-status follow-up.
Can I use 311 for an ambulance emergency?
No. Use 911 for police, fire or ambulance emergencies.