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Use Umo for Transit Windsor payments
Windsor, Ontario, Canada
Windsor, Ontario, Canada: Umo launched for Transit Windsor on October 5, 2026. Pay with the Umo app or a reloadable card. Existing Smart Cards remain valid until Dece
Key information
Umo launched for Transit Windsor on October 5, 2026. Pay with the Umo app or a reloadable card. Existing Smart Cards remain valid until December 31, 2026; cash still requires the exact fare.
On this page
App or reloadable card
Select Transit Windsor in the Umo Mobility app, create an account and add stored value or a pass. The app works without mobile data once you are signed in. Have the dynamic QR code open and turn up screen brightness before boarding.
A new Umo card costs $6; a replacement costs $10. Purchase a card at Windsor International Transit Terminal, 300 Chatham Street West. Register its 16-digit number at ca.umopass.com so you can manage the account.
Sources: Current Umo fare system instructions
Boarding and payment confirmation
App users scan the QR code at the Umo validator. Card users tap rather than swipe. A green checkmark confirms payment. A yellow checkmark also accepts payment but warns of low value or a soon-expiring product. A red X means the fare was not accepted.
Cash is still accepted, but neither the operator nor farebox can give change. Ask the operator for a transfer. Umo replaces Smart Card passes, with the old cards accepted only through December 31, 2026.
Sources: Current Umo fare system instructions
Discounts and support
Senior, youth and Affordable Pass Program discounts need to be added to the account at the transit terminal. After that, they apply to future phone or card purchases, subject to continuing eligibility.
Call 519-944-4111 for Umo help, daily 8 a.m. to 6 p.m. excluding holidays. Older city fare-media pages still describe Smart Cards. This guide uses the current Umo instructions for the transition and does not assume an old fare table covers every new product.
Sources: Current Umo fare system instructions
Compare the key details
| Item | What to know |
|---|---|
| New Umo card | $6 |
| Replacement Umo card | $10 |
| Legacy Smart Card end date | December 31, 2026 |
| Green checkmark | Fare accepted |
| Yellow checkmark | Accepted, with low balance or expiry warning |
| Red X | Fare not accepted |
Sources: Current Umo fare system instructions
What to do next
- Set up app or card
Choose Transit Windsor and register your account.
- Load fare
Add money or a pass, and apply any eligible discount.
- Scan or tap
Wait for the validator’s confirmation.
Sources: Current Umo fare system instructions
Service locations
The map uses the named service location or recorded intersection. It does not mark a particular accessible entrance or confirm parking space availability.
Windsor International Transit Terminal
300 Chatham Street West
Buy Umo cards and arrange eligible reduced-fare account settings here. This is the named customer service and sales location.
- Support
- 519-944-4111
Sources: Current Umo fare system instructions
Useful questions and answers
Can I use Umo now?
Yes. The city launched it on October 5, 2026.
Do I have to own a smartphone?
No. Use a reloadable Umo card instead.
Where do I buy the card?
At Windsor International Transit Terminal, 300 Chatham Street West.
Does the app need mobile data on the bus?
The city says it works without mobile data once you are logged in.
Do I swipe the card?
No. Tap it on the digital validator.
Does a yellow checkmark mean payment failed?
No. It accepts the fare but warns of low balance or a product nearing expiry.
How are reduced fares applied?
Visit the terminal to add the senior, youth or Affordable Pass Program discount to the account.
When must I stop using the old Smart Card?
It remains valid until December 31, 2026.
Can I still pay cash?
Yes. Exact fare is required, and you should ask for a transfer.